Payment:
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- Orders must be placed on line.
- We accept PayPal as our primary payment method – this is secure for your protection.
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| Delivery: |
- We generally dispatch all orders within 1-3 days of receipt of order but if there is a delay for any reason we will notify you within 1-2 days.
- Before placing urgent orders contact info@louloubelles.co.uk to ensure we can meet your time scale.
- To ensure a speedy delivery some products may arrive in separate packages depending on items ordered.
- Once products have been despatched in the UK they normally arrive in 2 - 4 days and international orders can take up to 10 days depending on customs.
- We do not take responsibility for late or non-delivery due to factors outside our control.
- Packages to the UK will require a signature on delivery. Orders outside of the UK will be posted standard 1st Class. Customers abroad can request Recorded Delivery and charges extra charges will be required prior to postage.
- If you are unable to sign for your package items sent by Royal mail will be held at your local sorting office. Recorded Delivery items will be held for 7 days. Special Delivery & International Signed For will be held for 3 weeks after which time it will be returned to Lou Lou Belles. Alternative couriers will leave a relevant card that will inform you of how to have your parcel re-delivered and how long the item will be held before returning to Lou Lou Belles.
- If a package has been returned to Lou Lou Belles because delivery was not possible the cost of re-sending the package will be the responsibility of the customer.
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| Returns: |
- Please contact us within 7 days of receipt of your order if you are returning an item, by email to info@louloubelles.co.uk
- All returns must be unused and in a resaleable condition.
- We request all returned items to be returned by Royal Mail recorded delivery.
- We do not take any responsibility for returned items that are not received and request that you contact Royal Mail directly.
- Postage costs for returned items is the responsibility of the sender.
- We do not refund our delivery charge
- We do not accept returns on earrings for health and safety reasons.
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| Postage: |
- UK & Northern Ireland orders - will be sent by Recorded 1st Class Royal Mail or alternative courier and will be charged at £4.00.
- Republic of Ireland orders - will be sent by Royal Mail International Signed For or by alternative courier and will be charged at £4.00.
- International / Non UK orders - will be sent by 1st Class Royal Mail or alternative courier and will be charged at a basic of £4.00 per small sized order – please email us if you are placing a larger international order or require tracked delivery where an extra charge will be required.
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| Secure Payment and Privacy: |
- Items purchased by credit or debit card are done via PayPals secure server and we never get to view customers account details.
- We feel it is very important to keep our customers contact details secure and never share this information with a 3rd party.
- Lou Lou Belles recognises that customers value their privacy and we therefore take our responsibilities to protect it very seriously. We confirm that the personal information requested from you either for the purpose of processing your order, or for the return of information to you via e-mail is never provided to third parties.
- Lou Lou Belles web site may contain links to a number of independent sites. Please be aware that this privacy policy does not extend to any collection of information by those sites.
- Lou Lou Belles operates within the guidelines set out by Data Protection Law. If you have any questions, please contact us by email info@louloubelles.co.uk
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| Pricing: |
Lou Lou Belles reserves the right to change, without notice, any pricing in the case of error or in the case of the manufacturers increasing their prices.
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| Privacy Policy: |
Lou Lou Belles recognises customers privacy and we therefore take our responsibilities to protect it very seriously. We confirm that the personal information requested from you either for the purpose of processing your order, or for the return of information to you via e-mail is never provided to third parties. The Lou Lou Belles site may contain links to a number of independent sites. Please be aware that this privacy policy does not extend to any collection of information by those sites.
Lou Lou Belles operates within the guidelines set out by UK Law. If you have any questions, please contact us 014286 61635 or by email to info@louloubelles.co.uk |
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| Links: |
We are not responsible for any of the links that may appear on our site to third party sites. Any links that are shown are as a recommendation only. Lou Lou Belles takes no responsibility for any transactions you may have with these sites.
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| Address: |
| 65 Midhurst Road, Fernhurst, Haslemere, Surrey, GU27 3EN |
